Support

Last updated: June 12, 2026

Get help with Medrix Mind accounts, product questions, privacy requests, and technical issues.

Support topics

Product help: Questions about notes, transcripts, knowledge bases, AI answers, workspace setup, or app behavior.

Account and privacy: Access requests, account deletion, data concerns, login issues, or security questions.

Response time: We aim to respond to support requests within two business days.

Direct contact: Company phone, registered office, and organization identifiers are listed below for formal requests.

Email support

For user support, contact contact@medrixai.com. Please include the email address on your account, app version, device model, and a short description of the issue.

For developer or organization verification questions, contact contact@medrixai.com.

Phone and registered office

Phone: +86 157 9795 7225

Registered office: F919, Podium, Building 12A, Shenzhen Bay Science and Technology Ecological Park, No. 18 Keji South Road, High-Tech Zone Community, Yuehai Subdistrict, Nanshan District, Shenzhen, Guangdong, China

Unified Social Credit Code: 91440300MAEU5J6G82

D-U-N-S Number: 517563518

Before contacting support

Try updating to the latest version of the app and restarting your device.

If the issue involves generated content, include the workspace or note title and the time the problem occurred. Do not send sensitive content unless it is necessary for support.

Security concerns

If you believe you found a security issue or your account may be compromised, email contact@medrixai.com with "Security" in the subject line.