Delete Account

Last updated: June 12, 2026

Medrix Mind users can request account deletion and removal of associated personal data.

Delete your account in the app

Open Medrix Mind and go to Settings, then Account, then Delete Account. Follow the confirmation steps shown in the app.

If you cannot access the app, email contact@medrixai.com from the email address associated with your account and include "Delete Account" in the subject line.

What will be deleted

Deletion removes your account profile and personal workspace content associated with the account, including notes, transcripts, uploaded documents, AI-generated summaries, and workspace metadata where applicable.

If you belong to an organization workspace, some shared workspace content may remain under that organization's control unless the organization requests its deletion or your account is the sole owner.

What may be retained

We may retain limited records when required for security, fraud prevention, legal compliance, accounting, dispute resolution, or enforcement of our terms. Retained records are kept only as long as needed for those purposes.

Processing time

We aim to complete verified deletion requests within 30 days unless a longer period is required by law or necessary to verify account ownership.

Need help

Contact contact@medrixai.com for deletion questions or account access issues.